FAQ & Rules
Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, although additional fees apply for areas outside of our free delivery zone. Delivery fees are determined by the area code in which your event is located.
Q: Do you deliver to other cities?
A: Yes, please be aware that travels fees do apply. To discuss this please call our offices at 941-539-8070.
Q: How long is the rental for?
A: The rental is for the full day of your event. Delivery is usually the morning of your event. Pick-up is either that evening, or the next morning, if it is too late for us to pick-up after your event. We can normally guarantee deliveries at or around 9am. Pick-ups can range from early evening to 9pm. Special arrangements can be made by calling our offices at 941-539-8070.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance or possibly the day before. If this is the case, we will call the day before to confirm that someone will be at the event location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Galactic Bounce and All-Bounce cleans and disinfects after every rental. We also take extra time to make sure everything looks great before your event begins.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: Do you have insurance?
A:Yes!! We are fully insured and can provide a certificate of insurance. We ask that you give us 3 days in order for our underwriter to prepare it for your event.
Q: What payments do you take?
A: Cash, Visa, Mastercard, Discover, and Paypal. If paying by cash, please have exact change as our drivers do not carry cash. We do not accept personal checks. All payments are due upon delivery.
Q: What if we need to cancel?
A: You have up until 5 days before your event to cancel. If you need to cancel after the 5 days you will forfeit your deposit. If you need to cancel due to weather we will discuss this and you will be given the option to apply monies paid towards a future rental in the form of a “rain check”.
Q: Do you require a deposit?
A: Yes all home rentals require a $50 Credit Card deposit. Events with interactive and mechanical rides require a 25% deposit. Our Policy: We do not apply anything to your credit card unless you cancel. Once you reserve your bouncer you are locked into the $50/25% deposit. No exceptions. If a cancellation does arise, $50/25% will be applied to your card, and you can use the $50/25% credit toward another rental up to 16 months from your cancellation date. If you cancel upon arrival without notice or good cause, all funds will be forfeited as there is no sufficient time to re-rent the unit which results in a loss of income plus delivery expenses. WEATHER RELATED CANCELLATIONS ARE PERMITTED.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office. Also download our liability-checklist
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We do not want anyone to be in that situation, which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.